When IT incidents occur, most of us feel compelled by our organization to focus on getting the system back up and running.  But how often are we able to take a step back and focus on the bigger picture and the more long-term view?  Some of us have systems that enable us to spot systemic problems and other trends, and some have problem resolution groups supporting us.  But how often do we feel confident that our organization is effectively collaborating to identify and prevent the root causes of our problems, and then identify and apply solutions that will truly prevent recurrence and reduce risk?

During our joint HDI-itSMF meeting in April, we’ll hear from Chris Eckert, president of Sologic, who has worked with IT Service Management professionals at companies like Microsoft, Cisco, Boeing and Nationwide Insurance -- utilizing root cause analysis to solve IT problems ranging from server crashes, monitoring issues and major investigations, to positive and proactive analyses that enable replication of successes. 

Chris will provide an overview of the Sologic root cause analysis method -- which aligns perfectly with ITIL best practices related to problem management -- and enables IT professionals to effectively analyze and solve problems, and communicate findings to benefit the organization. 

The presentation will include a demonstration of Sologic Causelink™ software that enables RCA facilitators to visually depict cause and effect relationships, prepare final RCA reports, and analyze and share data.

Time and Location:

Thursday April 12, 2012 11:00 am- 1:00 pm

BJC Health Care

4353 Clayton Ave

St. Louis MO 63110

Lunch: Please feel free to bring your lunch. Food can also be purchased from the BJC onsite cafeteria. Please plan on arriving a few minutes early if you plan to do so.

Note: There is a visitors lot west of the front door of the Clayton Avenue Building (4353 Clayton Avenue).  In the event it is full, please use the gated lot across the street.  You will have to use the intercom to buzz into security to have them open the gate.

Register Here:

http://www.itsmfusa.org/acgicalendar/event/view/1992